PRIVACY POLICY

Credit Comeback Queen

Effective Date: March 25, 2026

Last Updated: March 25, 2026

1. Introduction

Welcome to Credit Comeback Queen ("we," "us," "our," or the "Company"). We are committed to

protecting your privacy and personal information. This Privacy Policy explains how we

collect, use, disclose, and safeguard your information when you visit our website [email protected] , use our services, or interact with us through SMS/text messaging, email, or other communication channels.

By accessing our website, submitting your information, or opting into our communications (including SMS/text messages), you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or submit your personal information.

Our services relate to credit repair and credit improvement education. We take the responsibility of handling your personal and financial information seriously.


2. Information We Collect

We may collect the following types of information:

2.1 Personal Information You Provide

*Full name (first and last)

*Email address

*Phone number (including mobile number for SMS communications)

*Mailing address

*Credit-related information you voluntarily share

*Any other information you voluntarily submit through our forms, surveys, or communications

2.2 SMS/Text Message Consent Information

*Your mobile phone number

*Records of your opt-in consent to receive SMS/text messages

*Date and time of consent

*Method of consent (web form, keyword opt-in, etc.)

*Opt-out requests and dates

2.4 Cookies & Tracking Data

*First-party and third-party cookies

*Pixel/tracking data (see Section 5 for full details)

*Analytics identifiers


3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our services: Delivering credit repair and credit improvement information, resources, and support

  • To communicate with you: Sending SMS/text messages, emails, and other communications you have consented to receive

  • To process requests: Responding to your inquiries, form submissions, and service requests

  • To send marketing communications: Sharing promotions, offers, tips, educational content, and updates about our services (with your consent)

  • To improve our website and services: Analyzing usage patterns, optimizing user experience, and enhancing our offerings

  • To run advertising campaigns: Using tracking data to deliver relevant ads on platforms such as Meta (Facebook/Instagram) and Google

  • To maintain records: Keeping records of consent, opt-ins, opt-outs, and communications as required by law

  • To comply with legal obligations: Meeting requirements under applicable federal and state laws, including TCPA, FTC regulations, and CROA

4. SMS/Text Messaging Program

This section describes our SMS/text messaging program in detail. Please read this section carefully.

4.1 Program Description

By opting into SMS/text messaging from Credit Comeback Queen, you consent to receive text messages related to:

  • Marketing messages: Promotions, special offers, discounts, and announcements about our credit repair/improvement services

  • Educational content: Credit tips, financial literacy information, and credit improvement strategies

  • Transactional messages: Appointment reminders, service updates, confirmation messages, and account-related notifications

  • Alerts: Important updates regarding your inquiry or our services

4.2 Opt-In & Consent

By providing your mobile phone number and checking the consent checkbox on our website (or by texting a designated keyword to our short code/number), you expressly consent to receive recurring automated marketing and informational text messages from Credit Comeback Queen at the mobile number provided.

Consent is not a condition of purchase or service. You are not required to opt into SMS messaging to use our services or make any purchase.

4.3 Message Frequency

Message frequency may vary. You may receive up to [INSERT NUMBER, e.g., "10"] messages per month, though frequency may increase during promotional periods or based on your interaction with our services.

4.4 Message & Data Rates

Message and data rates may apply. Standard messaging and data rates from your wireless carrier may apply to each message sent or received. Please contact your carrier for pricing details.

4.5 How to Opt-Out

You can opt out of receiving SMS/text messages at any time by:

  • Texting STOP to [INSERT PHONE NUMBER/SHORT CODE]

  • You may also text CANCEL, UNSUBSCRIBE, END, or QUIT to opt out

  • Contacting us at [email protected] or +1 678-981-5808

After opting out, you will receive one final confirmation message, and no further messages will be sent unless you re-subscribe.

4.6 Help & Support

For help or questions about our SMS program, text HELP to [INSERT PHONE NUMBER/SHORT CODE] or contact us at:

4.7 Carrier Liability Disclaimer

Credit Comeback Queen and mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and network availability.

4.8 Supported Carriers

Our SMS program is supported by most major carriers including but not limited to AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not responsible for the content of messages sent through this program.

5. Cookies & Tracking Technologies

5.1 What We Use

We use the following cookies and tracking technologies on our website:

  • Essential Cookies: Required for basic website functionality (session management, security)

  • Analytics Cookies: Google Analytics and similar tools to understand website traffic and user behavior

  • Advertising/Tracking Pixels: Meta Pixel (Facebook/Instagram), Google Ads tags, and similar technologies to measure ad performance and deliver relevant advertising

  • Third-Party Cookies: Placed by our advertising and analytics partners

5.2 How Tracking Data Is Used

  • Measuring the effectiveness of our advertising campaigns

  • Retargeting/remarketing to website visitors on Meta and Google platforms

  • Understanding user behavior to improve our website and services

  • Reporting and analytics

5.3 Your Cookie Choices

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your experience on our website. You may also opt out of targeted advertising through:

6. How We Share Your Information

6.1 General Sharing Practices

We may share your information with:

  • Service providers: Third parties who help us operate our business (e.g., email marketing platforms, CRM systems, payment processors, website hosting providers) — only to the extent necessary to perform their services

  • Advertising platforms: Meta (Facebook/Instagram) and Google for ad targeting, measurement, and optimization (using cookies/pixels — NOT your SMS data)

  • Legal requirements: When required by law, regulation, legal process, or governmental request

  • Business transfers: In connection with a merger, acquisition, or sale of assets

6.2 SMS Opt-In Data — No Sharing (CRITICAL)

⚠️ We do NOT share, sell, rent, lease, or otherwise disclose your SMS opt-in consent data or mobile phone number to any third parties or affiliates for their own marketing purposes. Your SMS consent information is strictly used by Credit Comeback Queen to deliver the messages you have consented to receive. This is absolute and without exception.

6.3 No Sale of Personal Information

We do NOT sell your personal information to third parties. This includes, without limitation, your name, phone number, email address, or any SMS/text messaging consent data

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

  • Encryption: SSL/TLS encryption for data transmitted through our website

  • Access controls: Restricted access to personal data on a need-to-know basis

  • Secure storage: Personal data stored on secure, access-controlled systems

  • Consent records: SMS opt-in records maintained securely for compliance purposes

  • Regular review: Periodic review of our data collection, storage, and processing practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using commercially acceptable means to protect your data.

In the event of a data breach that affects your personal information, we will notify you and applicable authorities as required by law.

8. Your Rights & Choices

You have the following rights regarding your personal information:

8.1 Access & Portability

You may request a copy of the personal information we hold about you.

8.2 Correction & Update

You may request that we correct or update inaccurate or incomplete personal information.

8.3 Deletion

You may request that we delete your personal information, subject to certain legal exceptions and record-keeping requirements.

8.4 Opt-Out of SMS Messages

You may opt out of SMS/text messages at any time by texting STOP to [INSERT PHONE NUMBER/SHORT CODE].

8.5 Opt-Out of Email Marketing

You may unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly.

8.6 Opt-Out of Data Sales

We do not sell your data. However, if you wish to make a formal request, see Section 11 (California Privacy Rights).

8.7 How to Exercise Your Rights

To exercise any of the above rights, please contact us at:

  • Email: [email protected]

  • Phone: +1 678-981-5808

  • Mailing Address: 1201 West Peachtree Street, NW Suite 2300​ Atlanta​, GA​, 30309

We will respond to your request within 30 days or as required by applicable law.

9. Age Restrictions

Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a person under 18, we will take immediate steps to delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [INSERT EMAIL ADDRESS].


10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy

  • Post the revised policy on our website

  • Notify you of material changes via email or SMS (if applicable)

Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you

  • Right to Delete: You may request deletion of your personal information

  • Right to Opt-Out of Sale: We do not sell personal information; however, you may submit a formal opt-out request

  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

  • Right to Correct: You may request correction of inaccurate personal information

To exercise your California privacy rights, contact us at:

We will verify your identity before processing your request and respond within 45 days as required by law.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Credit Comeback Queen